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DISTRIBUTION & RETAIL
Romy & Jacob Inc. only offers its merchandise for sale through the following methods of distribution: (1) Internet, through www.romyandjacob.com, the official Romy & Jacob Inc. website, (2) Authorized distributors, (3) Selective retailers (4) Selective agents.
Romy & Jacob Inc. Inc. does not offer its merchandise for sale through individuals, street vendors, unauthorized retail locations, at house parties, or any website other than www.romyandjacob.com.
To become an authorized distributor, retailer or agent, please contact sales at sales@romyandjacob.com
Unfortunately, Romy & Jacob Inc. cannot accept returns of counterfeit merchandise.
SHIPPING & DELIVERY
Romy & Jacob Inc. will deliver orders to the address provided by the customer upon ordering.
The delivery will be made as soon as possible by Romy & Jacob Inc. upon approval of your order using the mode of delivery selected on the website. The cost and speed of delivery may vary depending on the destination, the mode of delivery, as well as product availability. The delivery time is calculated as of the product's date of departure from Rom & Jacob Inc. offices.
Product delivery is subject to the corporate policies governing the delivery companies used by Romy & Jacob Inc., which is currently UPS for both Canada and the United States. Moreover, product delivery is subject to corporate policies governing other delivery companies used by Rom & Jacob Inc. from time to time. Deliveries will also be subject to policies concerning the signature of waybills. If you are absent from the delivery location provided to Rom & Jacob Inc., it is your responsibility to pick up the undelivered products from any of the above-mentioned companies in accordance with said company's policies.
No delivery shall be made to a post office box.
We do not deliver outside Canada and United States.
Romy & Jacob Inc. must obtain full payment for products prior to shipment.
All prices indicated below are in Canadian dollars (CDN).
| Destination |
Standard shipping |
Expedited shipping
(2 Business Days) |
GST |
QST |
| Canada |
Free |
$18.00 |
yes |
yes |
| United States |
$19.00 |
$34.00 |
n/a |
n/a |
| Hawaii/Alaska |
- |
$38.00 |
n/a |
n/a |
PRODUCT RETURNS
ALL pieces on coats purchased from Romy & Jacob Inc. are guaranteed. Therefore, any defective coat will be exchanged (if request is made within 10 business days after date of purchase) by the company without any return/shipping costs charged to you.
Romy & Jacob Inc. products can be exchanged or a credit note can be issued for any returned products at any time up until the 10th day after the receipt on the strict condition that the product has not been removed from its original packaging and that the packaging has not been damaged (unless the product is defective). Please be sure to ship your item by insured, traceable mail. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:
Romy & Jacob
c/o Returns
1122 Laird Blvd., Suite 21
Mont-Royal, Qc H3R 1Z2
CANADA
Subject to the above stipulation, you need not make any justification to Romy & Jacob Inc. nor pay any penalty.
You must assume the cost and risks of these product returns, unless Romy & Jacob Inc. fails to deliver the product ordered, or if the product delivered is defective. In such a case, Romy & Jacob Inc. will assume the costs and risks related to transportation, provided that you use a transportation company that guarantees against losses and damages.
LEGAL TERMS
Romy & Jacob Inc. (hereinafter referred to as "Romy & Jacob") operates the Romy & JacobWeb site (hereinafter referred to as the "Site"). Use of the Site is governed by the terms and conditions outlined below, which constitute a contract between you and Romy & Jacob. Romy & Jacob may amend these terms and conditions at any time.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SITE.
By accessing the Site, you confirm having read and understood these conditions. If you do not wish to be bound by these terms and conditions, you cannot use the Site to order products from.
1. CONDITIONS OF SITE USE
1.1 Location of Site Operations
Romy & Jacob operates the Site from its offices in Canada. Romy & Jacob makes no representations to the effect that portions of the Site may be used outside Canada, and it is illegal to access the Site from territories where legislation deems the contents or access to the Site to be illegal. Any person choosing to access the Site does so of his/her own free will, and it is his/her responsibility to respect all applicable local legislation. Any claim regarding the Site and its contents, or ensuing as a consequence of the use of the Site, is governed by the laws applicable within the Province of Quebec.
1.2 Restrictions Related to Site Use
Unless otherwise indicated in one section of the Site or another, no part of the Site may be copied, reproduced, distributed, published, translated, downloaded, displayed or transmitted in any way without prior written consent from Romy & Jacob.
1.3 Trademarks
The trademarks (registered or not) and logos used or displayed on the Site belong exclusively to Romy & Jacob or third parties. Nothing on the Site may be interpreted in any way that would allow, directly or indirectly, the use of a trademark shown on the Site without prior written consent from the owner of that trademark.
1.4 Liability Limitations
The Site and its contents are supplied as shown, without any implicit or explicit warranty. Subject to any public legislation to the contrary, Romy & Jacob declines any responsibility and provides no warranties, particularly with regards to marketable quality or suitability for any particular use. Moreover, Romy & Jacob makes no representation regarding the use, validity, accuracy or reliability of the items displayed on the Site, or with respect to the results ensuing from the use thereof. Although Romy & Jacob takes every possible measure to avoid any errors on the Site, it waives any responsibility regarding any such errors that may appear. No related company, executive, employee, representative or agent of Romy & Jacobc an be held liable under any circumstances for damage related directly or indirectly to use of the Site, including the loss of data or profit as a consequence of the use of the Site's contents or inability to use said items.
1.5 User-Transmitted Information
As a Site user, you hereby acknowledge that all items, information and opinions transmitted to Romy & Jacob by any means will become the complete and exclusive property of Romy & Jacob, and you hereby waive all moral rights related thereto. Romy & Jacob hereby advises you that it can, without issuing any compensation to you, use, reproduce, publish and license by any means and to whomever it sees fit any items you may have transmitted to it. Furthermore, you are not permitted to transmit any items to Romy & Jacob that may be illegal, slanderous, obscene or contrary to any applicable law. By transmitting any content, you hereby represent to Romy & Jacob that you own any and all relevant rights to such content, including copyrights. Romy & Jacobr eserves the right, at its sole discretion, to refrain from publishing or to retract any item you may have transmitted to it.
2. GENERAL TERMS OF SALE
2.1 Price
2.1.1 The purchase price for each product ordered is the one that appears directly facing that product on the Site.
2.1.2 The cost of delivery and all applicable sales taxes are over and above the product price (except where it is indicated that delivery is included).
2.1.3 Romy & Jacob reserves the right to change the price of any product offered on the Site at any time and without prior notice.
2.1.4 All prices are in US dollars (USD).
2.1.5 The price for products offered on the Site may differ from the price of the same products available in Romy & Jacob boutiques.
2.2 Product Returns
2.2.1 You may return any Romy & Jacob product at any time up until the 30th day after their receipt on the strict condition that the product has not been removed from its original packaging and that this packaging has not been damaged (unless the product is defective).
2.2.2 The return address is: Romy & Jacob, c/o Returns, 1122 Laird Blvd., Suite 21, Mont-Royal, Quebec H3R 1Z2 CANADA. Returned products must be accompanied by the invoice and order number. Subject to the above (paragraph 2.2.1), you need not make any justification to Romy & Jacob nor pay any penalty.
2.2.3 You must assume the cost and risks of product returns, unless Romy & Jacob failed to deliver the product ordered or if the product delivered is defective. In such a case, Romy & Jacob will assume the costs and risks related to transportation provided that you use a transportation company that guarantees against losses and damages.
2.2.4 Upon receipt of returned products, any amount debited on your credit card to the order of Romy & Jacob with regard to said products (except for the cost of delivery) will be credited as soon as possible, upon the condition that said products are received by Romy & Jacob in the same condition in which they were delivered to you.
2.3 Product Availability
2.3.1 Romy & Jacob does not under any circumstances guarantee the availability of any product listed on the Site. If Romy & Jacob cannot deliver any product ordered because of a lack of inventory, you will be notified by e-mail once the relevant inventory becomes available. You will then have the following options:
2.3.1.1 request that we deliver said products, in which case your credit card will be debited before the products are forwarded to you
2.3.1.2 refuse delivery, in which case no charges will be applied to your credit card
2.3.2 Romy & Jacob is at no time responsible for any damages that you may incur as a result of a lack of inventory.
2.4 Product Delivery
2.4.1 Romy & Jacob will deliver orders to the address provided by the customer upon ordering.
2.4.2 Delivery costs vary depending on the order (weight, volume, destination, speed of delivery).
2.4.3 The delivery will be made as soon as possible by Romy & Jacob upon approval of your order using the mode of delivery selected on the Site. The cost and speed of delivery may vary depending on the destination, the mode of delivery, as well as product availability. The delivery time is calculated as of the product's date of departure from Romy & Jacob offices.
2.4.4 Products are deemed your property upon their release by Romy & Jacob to the transport company. As of such time, you assume all risks, and Romy & Jacob is no longer responsible for the loss or destruction of the products.
2.4.5 In the case of products destined for delivery outside Canada and the United States, you are responsible for any customs and excise charges, as well as any and all export costs.
2.4.6 Product delivery is subject to the corporate policies governing the delivery companies used by Romy & Jacob, which is presently UPS within Canada and for the United States. Moreover, product delivery is subject to corporate policies governing other delivery companies used by Romy & Jacob from time to time. You will also be subject to policies concerning the signature of waybills. If you are absent from the location provided to Romy & Jacob for product delivery, it is your responsibility to pick up the undelivered products from any of the above-mentioned companies in accordance with said company's policies.
2.4.7 No delivery shall be made to a post office box.
2.4.8 Romy & Jacob must obtain full payment of products before shipment.
2.5 Responsibility
2.5.1 In the event that Romy & Jacob's responsibility towards you is confirmed, said responsibility would be limited to an amount equal to the price of the returned product.
2.5.2 Notwithstanding the foregoing, nothing in the present article can have the effect of limiting any right you may have as a consumer pursuant to any public laws which may apply to you.
2.6 Force Majeure
Romy & Jacob shall not be held responsible for a failure to execute, in whole or in part, any of its obligations towards you, nor for losses or damages that could result from such failure to execute, if said failure is as a result of a force majeure or of any circumstance beyond its control
CONTACT
To contact Romy & Jacob's Customer Service Department
E-mail us: sales@romyandjacob.com
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